Grainaura (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal and business information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with us—whether as a retail customer or a business partner.

1. Information We Collect

We collect the following types of information:

A. Personal Information (Retail Users)

• Full Name

• Email Address

• Phone Number

• Shipping & Billing Address

• Payment Information (processed via secure payment gateways)

B. Business Information (B2B Buyers)

• Company Name

• Business Contact Details

• GST Number (if applicable)

• Order & Transaction History

• Billing Address & Delivery Preferences

C. Technical Information

• IP Address

• Browser type and device

• Website usage data and browsing behavior (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide invoices and transaction records

• Deliver products to your specified address

• Respond to your queries or customer support requests

• Improve our website, products, and customer experience

• Send offers, updates, and communications (only if opted-in)

• Comply with legal obligations and taxation requirements

3. Cookies & Tracking Tools

We use cookies and similar technologies to improve your browsing experience. These help us:

• Recognize returning customers

• Analyze user behavior for better website performance

• Offer personalized product recommendations and ads

You can disable cookies in your browser settings at any time.

4. Sharing Your Data

We may share data with trusted third-party service providers for the following purposes:

• Payment processing (e.g., Razorpay, PayU)

• Logistics & shipping (e.g., Delhivery, Blue Dart)

• Bulk order coordination and warehouse operations

• Email communications and remarketing campaigns

We never sell or rent your personal or business data.

5. Data Retention

We retain your data for as long as necessary to:

• Complete your transactions

• Maintain business records for accounting and legal purposes

• Provide post-sale support and warranty claims

6. Your Rights

You have the right to:

• Access your personal or business data

• Correct inaccurate or outdated information

• Request deletion of your account or stored data

• Withdraw consent from marketing communications

To initiate a request, please contact us at support@grainaura.com

7. Business Data Confidentiality

For our B2B customers, all purchase details, pricing discussions, and contracts are treated with strict confidentiality and will not be shared with third parties except for order processing and legal compliance.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect data from minors.

9. Data Security

We use SSL encryption, secure servers, and firewall protection to safeguard your data. Access to sensitive data is restricted to authorized personnel only.

10. Policy Updates

We may update this Privacy Policy occasionally. All changes will be posted on this page with a new “Last updated” date. Continued use of our website indicates your acceptance of these changes.

11. Contact Us

Have questions or concerns?

Email: info@grainaura.com
Phone: +91 8868812860
Address: Grainaura, New Delhi