Welcome to Grainaura. By accessing or purchasing from our website (www.grainaura.com), you agree to comply with the following terms and conditions. These terms apply to both individual (B2C) and wholesale (B2B) buyers.

1. General

• The website is owned and operated by Grainaura, based in [Insert City, Country].

• By using this website, you agree to be bound by these terms and our Privacy Policy.

• If you do not agree with these terms, please refrain from using the website.

2. Products & Orders

A. For All Customers:

• All products listed are subject to availability.

• We reserve the right to modify product details, pricing, or discontinue any item without prior notice.

• Orders are confirmed only after successful payment.

B. For B2B/Wholesale Customers:

• Minimum order quantity (MOQ) may apply as per wholesale agreement.

• Bulk pricing, GST invoicing, and shipping terms will be shared via email or contract.

• Orders once confirmed for wholesale are not eligible for cancellation unless otherwise agreed in writing.

3. Pricing & Payment

• All prices are in INR (₹) and inclusive/exclusive of taxes as mentioned.

• We accept payments via secure gateways (Razorpay, UPI, Debit/Credit Cards, Net Banking).

• For B2B clients, credit terms may be discussed case-by-case and documented separately.

• Grainaura is not responsible for delays caused due to payment gateway issues.

4. Shipping & Delivery

• Delivery timelines are shared at checkout and may vary based on location and order size.

• We aim to dispatch orders within 1–3 working days.

• For bulk orders, delivery timelines will be communicated via email or contract.

• Shipping charges (if applicable) will be added at checkout.

5. Cancellations, Returns & Refunds

A. Retail Customers (B2C):

• Orders can be canceled within 2 hours of placement if not yet dispatched.

• Returns are accepted only for damaged or incorrect products (with proof within 24 hours).

• Refunds will be processed within 5–7 working days after approval.

B. Wholesale/B2B:

• No cancellations or returns after order confirmation unless product is defective.

• All return claims must be documented via email within 48 hours of delivery with photos.

6. Use of Website

• You agree not to misuse the website or engage in any activity that may harm, disable, or impair its functionality.

• You may not use our content, product images, branding, or text without written permission.

7. Intellectual Property

• All content on this site including logos, packaging, product designs, and brand assets are the intellectual property of Grainaura.

• Unauthorized use or reproduction may result in legal action.

8. Limitation of Liability

• Grainaura is not responsible for indirect, incidental, or consequential damages arising from use or misuse of products.

• Liability is limited strictly to the value of the purchased product(s).

9. Governing Law

• These terms are governed by and construed in accordance with the laws of India.

• All disputes are subject to the jurisdiction of courts located in [Insert City], India.

10. Contact Information

For any questions, reach out to:

Grainaura Support Team
Email: info@grainaura.com
Phone: +91 8868812860
Address: Grainaura, New Delhi